FAQ’s
At ESS Dispatch, we understand that truckers and fleet owners often have questions before committing to a dispatching service. Below are some of the most commonly asked questions about our services, processes, and policies.
Frequently Asked Questions
1. What makes ESS Dispatch different from other dispatch services?
ESS Dispatch stands out because of our commitment to transparency, personalized support, and a trucker-first philosophy. Unlike many other dispatch companies, we don’t charge a percentage of your load earnings. Instead, we offer a fixed nominal fee per load, ensuring you keep more of your hard-earned money. We also provide two dedicated dispatchers, 24/7 support, and no long-term contracts, onboarding fees, or hidden costs.
2. Do I have to pay to sign up or get started?
No, there are absolutely no sign-up fees or onboarding charges with ESS Dispatch. Getting started with us is completely free, and we even offer your first load free of charge so you can see how we work before making any commitments.
3. Do I have to sign a long-term contract?
Not at all. We don’t require long-term contracts or exclusivity agreements. You’re free to work with us as much or as little as you’d like. We believe in earning your loyalty through exceptional service rather than binding agreements.
4. How does the “2:1 Dedicated Dispatchers” system work?
Each trucker or fleet working with us is assigned two dedicated dispatchers. This ensures that you always have someone available to assist you—day or night. Your dispatchers handle everything from finding high-paying loads and negotiating rates to managing paperwork and resolving issues, allowing you to focus solely on driving.
5. What types of loads and equipment do you work with?
We specialize in dispatching for a wide range of equipment, including:
– Full Truckload (FTL)
– LTL – Less Than Truckload
– Power Only
– Flatbed
– Reefers
– Dry Van
– Step Decks
– Box Trucks
– Hotshot
Our team tailors load sourcing to match your equipment and preferences, ensuring consistent and profitable work.
6. How do I get paid for the loads?
We handle the back-office processes, including invoicing and factoring follow-ups, to ensure you get paid promptly. Payments for loads go directly to you, and we assist in coordinating payment terms with brokers or shippers as needed.
7. Do you help with carrier onboarding and setup?
Yes! We handle the entire onboarding process with brokers and shippers, ensuring you’re set up to start hauling without any hassle. Our team also manages regulatory paperwork and compliance so you can hit the road stress-free.
8. What if I face unexpected issues on the road?
Our dispatchers are available 24/7 to provide support whenever you need it. Whether it’s load-related issues, route adjustments, or last-minute changes, we’re here to assist you in real time.
9. What’s included in your back-office services?
Our back-office services include:
– Carrier onboarding and setup with brokers.
– Negotiations for TONU (Truck Order Not Used) compensation.
– Payment and factoring follow-ups to ensure prompt payouts.
– Paperwork management, including rate confirmations and BOLs.
We take care of the administrative work so you can focus on driving.
10. How can I get started with ESS Dispatch?
Getting started is easy! Contact us through our website or give us a call. Our team will walk you through the onboarding process, answer any questions, and get you set up quickly—with no fees or obligations.
If you have more questions or need additional information, don’t hesitate to reach out. At ESS Dispatch, we’re always here to help you roll with confidence and success!
If you have more questions or need additional information, don’t hesitate to reach out. At ESS Dispatch, we’re always here to help you roll with confidence and success!